Arranging A Funeral

Arranging A Funeral

Arranging A Funeral

There are many aspects to organising and arranging a funeral and sometimes that can be daunting, particularly when the death is unexpected. We hope this section of our website will assist to educate you about what’s involved and what type of services we offer. We encourage you to read through our Frequently Asked Questions (Alternatively download a copy here).

If you would like to know more about the costs of a funeral please view our funeral packages or if you wish to tailor the funeral to your needs please use our Funeral Planning Tool.

There is no set formula when it comes to honouring your loved one so be assured that we are here to support and guide you in your selections and decisions. We will be able to accommodate your every need.

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Depending on where a death occurs different steps will need to be taken so we hope the following information may help you:

At Home

If the death occurs at home with family or friends present a family member should contact the person’s Doctor. Their Doctor will usually issue a death certificate (required by law) if the deceased has been treated by them in the past and they can confirm the cause of death. However, if the death occurs in a home and no one is there at the time of death, the police will need to be notified and respond to the home before the deceased can be transferred from their home.

If in any case you are unsure of who to notify or what to do, you may call us on (03) 9329 4024 and we will assist you in notifying the appropriate services.

While Under Supervised Care

When a death occurs in a care facility such as a hospital or nursing home, the professional staff will notify you and the necessary authorities. If the name of the funeral director has been left with them they will notify the nominated funeral director at the time of death.

The funeral director will then contact you immediately following their notification to help you proceed. However, we suggest you contact the funeral director immediately, so you’ve got the reassurance you need that all is taken care of properly.

Sudden or Unexpected Death

If a death is sudden, accidental, or the cause of death cannot be confirmed, it is the Doctor’s responsibility to notify the police on 000. In these cases, it is important the deceased is not moved or disturbed in any way. The police will contact a government appointed funeral contractor to transfer the deceased from the place of death to the Coroner’s mortuary. The Coroner will then investigate and determine the cause of death, which may involve a post mortem examination.

When the Coroner is involved and a post mortem required it may slightly delay the funeral arrangements until the necessary clearance is obtained.

You should contact us as soon as possible so we can liaise with the Coroner’s Court and make the necessary arrangements to take your loved one into our care as soon as we are able to.

Interstate or Overseas

If the death occurs away from home, you should contact us immediately so we can make arrangements to transport your loved home one and attend to any legal, statutory or customs requirements.

If your loved one’s wish was to be returned to their homeland for burial, we are able to attend to the extensive process of contacting government departments for you and processing the necessary documentation on your behalf. We suggest you read our section on Repatriations for further information.

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Please Fill Out The Necessary Forms

When a death occurs there are a few statutory forms that need to be completed. These can be completed at the time you meet with one of our Remembrance Consultants or prior to the meeting. If you are able to complete them prior to the meeting that will allow us to concentrate on the key and celebratory aspect of the service when we meet. If you wish to complete the forms please click on the links below.

Click on the links below to download or fill out the forms online.

Births Deaths & Marriages
Download / Complete Online

Application for Cremation Authorisation
Download / Complete Online

Application for Interment Authorisation
Download / Complete Online

Application for Right of Interment
Download / Complete Online

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It is inevitable that you will have questions in respect to what is involved in arranging a funeral and the services that we provide. If you have a question that isn’t listed below don’t hesitate to email us or call us on (03) 9329 4024.


A funeral is important as it allows the deceased’s family and friends to come together to reflect, honour and celebrate their life. Often the funeral provides the ritual/structure to assist family/friends to take the first step towards the healing process.

Whether you choose to have a basic, traditional or celebratory service family and friends will appreciate the opportunity to gather and reflect on their loved one and the impact they have had on them.

Every life is unique and the funeral is the perfect place to reflect on their achievements.


This is quite a complex question as there are many places and circumstances that can surround a death. One thing that should always be remembered is not to rush decisions or your selection of a Funeral Director. The cost of funerals can vary enormously depending on which Funeral Director you engage so we encourage you to compare services and prices.

At Home

If the death occurs in a family home with family or friends present a family member should contact the deceased’s doctor. Their doctor will usually issue a death certificate if they have treated the deceased in the past and they can confirm the cause of death.

However, if the death occurs in a home and no one is there at the time of death, the police will need to be notified and respond to the home before the deceased is transferred from their home.

A Funeral Director should not transfer the deceased into their care until such time as the death certificate has been completed and signed. Then call the Funeral Director that you wish to appoint to arrange for them to transfer the deceased into their care. Our 24 hour telephone number is 03 9329 4024.

While Under Supervised Care

When a death occurs in a care facility such as a hospital or nursing home, the professional staff will notify you and the necessary authorities. Often nursing homes, upon admittance, will ask which Funeral Director should be called should they need to be notified.

If the name of the funeral director has been left with them they will notify the funeral directors at the time of the death. The funeral director will contact you immediately following their notification to help you proceed and will make a time to meet with you and other family members. However, we suggest you contact the funeral directors immediately, so you’ve got the reassurance you need that all is taken care of properly.

Sudden or Unexpected Death

If a death is sudden or accidental, or the cause of death cannot be confirmed, it is the Doctor’s responsibility to notify the police. In these cases, it is important the deceased is not moved or disturbed in any way. The police will contact a government appointed funeral contractor to transfer the deceased from the place of death to the Coroner’s mortuary.

The Coroner will then investigate and determine the cause of death, which may involve a post mortem examination. This procedure may slightly delay the funeral arrangements until the necessary clearance is obtained. You should contact us as soon as possible so we can liaise with the Coroner’s Court and make the necessary arrangements to take your loved one into our care as soon as we are able to. You are not under any obligation to engage the government appointed funeral director, the selection of Funeral Director is entirely your choice.

Death Interstate or Overseas

If the death occurs away from home, you should contact us immediately on 03 9329 4024 so we can make arrangements to transport the deceased home and attend to any legal, statutory or customs requirements. We have expensive experience in repatriations.

If your loved one’s wish was to be returned to their homeland for burial, we are able to attend to the extensive process of contacting government departments for you and processing the necessary documentation on your behalf.

We also have a fully qualified embalmer on staff who can undertake any preparation or embalming required.


Absolutely not. It is entirely up to you and your family. In fact we always encourage families to take their time and not rush the arrangements.

At Gardenia Funerals we have our own mortuary where your loved one is taken once we are engaged to conduct the funeral.

If the deceased has gone to the Coroners Court this can potentially delay funeral arrangements.

The timing of the funeral can also be influenced by the deceased religious or cultural beliefs.


Once you have called to engage us to plan a funeral we will make a time to meet with you and other family members to plan all elements of the funeral.

There are three main elements to arranging a funeral:

Firstly we like to gather as much information as possible on the deceased such as their family life, hobbies, life achievements, career, family, and associations with Clubs etc so that we can plan a truly personalised and memorable funeral.

Secondly we will need to discuss what type of funeral that you would like to have and any celebratory elements that you would like to include. To assist you with this element you may wish to use our Planning Tool.

Thirdly we will need complete a number of statutory forms. These forms can be downloaded here and completed prior to the arrangement conference should you wish to do so. You can email the forms to info@gardeniafunerals.com.au or submit them online.


This is probably the question we are most often asked and it is a difficult one to answer until we know what type of funeral you are looking to hold. Our basic Cremation Package starts from $1,950.

For those people who are looking for a basic or traditional style of funeral we suggest you compare what is included in our four packages. Alternatively you can use our Funerals by Design Planning Tool to tailor a funeral to your specific needs and budget.

One significant way to reduce the cost of a funeral is to choose Cremation instead of Burial. Purchasing a new grave can add many thousands of dollars to the overall cost of a funeral.

Choosing a coffin instead of a casket can also save you a considerable amount.

It is also important to note that the cost of a funeral is made up of four components:

  1. The Funeral Directors service fee and merchandise costs.
  2. Statutory costs with respect to certificates etc.
  3. Cemetery or Crematoria costs.
  4. Payments made to third parties, ie Funeral Notices, Catering, Flowers etc – these are commonly called disbursements.

Most Funeral Directors will ask for disbursements to be paid prior to the funeral being held.


Absolutely. When you are purchasing a new grave it can cost thousands of dollars, particularly if the grave has the capacity for two or three interments.


Funeral Directors costs tend to vary depending on their fixed costs. For instance if a Company has multiple branches, a large fleet of vehicles and large numbers of staff then they will generally be more expensive than small to mid sized family businesses.


There are a number of benefits and here are just a few:

Decisions are taken without the emotion, which occurs when a death happens.
Making sure that your funeral is just the way you want it to be whether that is celebratory, basic, traditional or takes into account your faith and culture.
Protecting your children from having to find the funds at the time of your death.
You avoid the rising costs of funerals.
The funds are securely invested in accordance with the Pre-Paid Act.

Make an appointment now to discuss and pre-plan a funeral or call us on 03 9329 4024.


Definitely not. Every family has the ability to engage the Funeral Director of their choice. Government appointed Funeral Directors are only engaged to transfer the deceased to the Coroner’s Court.


Yes you can. By visiting our Statutory Forms section. You can either download the forms or complete them and submit via this website.


By law a death does need to be registered but we will do this on your behalf together with applying for the Death Certificate.


An eTribute is an online memorial and provides a way for family and friends to express and share their thoughts on the person being remembered.

You can record condolences and tributes in text, audio, photographic and video formats. Place a Symbol of Love or Expression, view the photo gallery, printed materials, Life Tribute DVD, family tributes or contribute a special photograph/video and story to the Memory Timeline.


All cremated remains are returned to the family after the funeral. We can assist you with the selection of a Cremation Urn.


No you don’t. Families have the choice on whether they want their loved one to be embalmed or not. We have a qualified embalmer on staff.

Quite often if a family is going to view the deceased prior to the funeral then they will chose to embalm the body.

When someone is being repatriated overseas generally they will be embalmed unless it goes against their faith or culture.


Repatriation is the process of returning a person to their place of origin or citizenship. There are a number of statutory requirements and costs involved in repatriating someone to their homeland.


It is important to know whom you might need to notify when someone dies including government agencies or organisations. The list below provides a guide to some of the organisations and people that you may need to contact. Download a copy.

  • Family or friends living overseas
  • Executor of Will
  • Centrelink
  • Banks, credit card providers or Credit Unions
  • Australian Taxation Office
  • Landlord
  • Electoral Office
  • VicRoads (license/registration)
  • Medicare or Health Fund
  • Insurance company
  • Lawyer or Public Trustee
  • Department of Veterans Affairs
  • Overseas Pensions
  • Current or former employer
  • Local Council (Rates, In home services)
  • Accountant
  • Doctor or Specialist
  • Chemist
  • Dentist
  • Podiatrists
  • Ambulance Service
  • Hairdresser
  • Religious organisation or Church
  • Post Office
  • Companies, e.g., Directorships
  • Superannuation Fund/s
  • School or University
  • Cable TV – Foxtel
  • Telephone company
  • Electricity company
  • Gas company
  • Church or religious organisation
  • Clubs, Organisations and Associations
  • Service Organisations – Red Cross, Rotary, Apex, Lions, Scouts, Guides, Zonta
  • Trade Union
  • Library
  • Gardener
  • Home delivery services (ie, newspaper, mail, bread, milk)



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You will need to make a choice between a cremation and a burial.

Usually, we find that most people have already decided whether cremation or burial is right for them when they approach us. Your loved one may have told you, or someone else, exactly what their wishes were. But for some families, making this decision can be incredibly difficult, especially when the wishes of the deceased were never made clear. At Gardenia Funerals we are here to help you become familiar with the processes of burial services and cremation in Melbourne, so you can decide on the right option.

Cremation

Cremation refers to the manner in which you or your loved one has chosen to deal with the physical remains. It is very important to know that this decision doesn’t limit the ways you can honour your loved one’s life. If you choose to go ahead with a cremation in Melbourne, Gardenia Funerals suggests that you also hold a funeral or memorial service for the deceased, because your need for this healing experience is not lessened by the decision to have your loved one cremated. Service options are limited only by your imagination.

Burial Services

If burial has been selected you can choose to follow tradition, with a viewing and then a funeral service in a church or a memorial chapel. Alternatively you may decide to have a more relaxed service, even in your family home.

There is no set formula when it comes to honouring your loved one when burial has been selected. We are here to listen to your needs, to share our experience, and to help you decide on the perfect way to gather together before your loved one’s interment in the cemetery of your choice.

Crematoria and Cemetery charges

The charges are set by each individual Crematoria and Cemetery and therefore they should not vary between funeral companies.

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Ensure your loved one is home for their farewell.

Repatriation is the process of returning a person to their place of origin or citizenship. There are a number of statutory requirements and costs involved in repatriating someone to their homeland.

If the death occurs away from home, you should contact us immediately on 03 9329 4024 so we can make arrangements to transport the deceased home and attend to any legal, statutory or customs requirements. We have expensive experience in repatriations.

If your loved one’s wish was to be returned to their homeland for burial, we are able to attend to the extensive process of contacting government departments for you and processing the necessary documentation on your behalf.

We also have a fully qualified embalmer on staff who can undertake any preparation or embalming required.

When someone is being repatriated overseas generally they will be embalmed unless it goes against their faith or culture.

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arranging a funeral - coffinarranging a funeral - casket

THE DIFFERENCE BETWEEN COFFINS AND CASKETS

The term coffin has been used to describe a container that holds dead bodies for burial since the early 16th century. The shape of a coffin typically resembles the shape of a body and has six or eight sides. It is wider at the top for the shoulders and gradually decreases in width toward the opposite end where the feet are placed. Depending on the embelishments a person chooses to adorn a coffin with, the hexagonal or octagonal shape is considered to save wood for construction and can be cheaper than a casket.

On the other hand, the word casket was originally used to describe a box used to store jewellery and other small valuable items before coming to have an additional meaning somewhat synonymous with coffin around the mid-19th century. A casket is typically a four-sided rectangular box and, when used for burying people, often contains a split-lid for viewing purposes.

How Much Should I Spend?

This is entirely up to you and other family members to decide. We have a wide range to select from which range in price.

Our Range

We have an extensive range of coffins and caskets available which you can view below.

Solid Timber Coffins

Solid Timber Coffins are made from natural timber, they have character and natural beauty that comes from natural timber. They are produced from high-grade cedar, camphor laurel and plantation radiate pine, various colours can be achieved by staining radiate pine.

Ambassador
Ambassador
Bandii
Bandii
Brighton
Brighton
Country Oak
Country Oak
Davidson SLV
Davidson SLV
Drummond
Drummond
Enviro
Enviro
Hampton
Hampton
Montrose
Montrose
Norwood
Norwood
Pearline
Pearline
Sapele Davidson
Sapele Davidson
Two Tone
Two Tone
Whitehall
Whitehall
Themes of Life Coffins

Themes of Life coffins create personalised, image-covered coffins. Choose from a range of existing designs or supply your own photographs that refelct your loved one’s personality, interests and joys experienced in life and we can create a truly personalised coffin that represents your loved one’s life.

12 Apostles
12 Apostles
Beach Fishing
Beach Fishing
Born Free
Born Free
Golf
Golf
Murray
Murray
Sunset
Sunset
Surf
Surf
Wild Horses
Wild Horses
Caskets

Traditionally there are two types of caskets, wood and metal. Metal caskets are intended for burial only whereas those constructed with timber can be used for both burial or cremation.

Bordeaux
Bordeaux
Devon
Devon
Frederick
Frederick
Grecian Urn
Grecian Urn
Pieta
Pieta
Precious Memories
Precious Memories
Regal
Regal
Westfield
Westfield
Ambassador
Ambassador
Bandii
Bandii
Brighton
Brighton
Country Oak
Country Oak
Davidson SLV
Davidson SLV
Drummond
Drummond
Enviro
Enviro
Hampton
Hampton
Montrose
Montrose
Norwood
Norwood
Pearline
Pearline
Sapele Davidson
Sapele Davidson
Two Tone
Two Tone
Whitehall
Whitehall
Themes of Life Coffins

Themes of Life coffins create personalised, image-covered coffins. Choose from a range of existing designs or supply your own photographs that refelct your loved one’s personality, interests and joys experienced in life and we can create a truly personalised coffin that represents your loved one’s life.

12 Apostles
12 Apostles
Beach Fishing
Beach Fishing
Born Free
Born Free
Golf
Golf
Murray
Murray
Sunset
Sunset
Surf
Surf
Wild Horses
Wild Horses
Caskets

Traditionally there are two types of caskets, wood and metal. Metal caskets are intended for burial only whereas those constructed with timber can be used for both burial or cremation.

Bordeaux
Bordeaux
Devon
Devon
Frederick
Frederick
Grecian Urn
Grecian Urn
Pieta
Pieta
Precious Memories
Precious Memories
Regal
Regal
Westfield
Westfield

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Customised keepsakes to pass on to future generations.

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We have a collection of funeral stationery to help families celebrate a life and capture lasting and precious memories that can be passed on to future generations. Products include Order of Service or Mass Booklets (in both A4 and A5 sizes), Bookmarks, Memorial DVD Tributes, Thank You Cards and Prayer Cards.

If none of the designs within our range appeal then we do have a fully customised option for which some additional fees will apply. Simply discuss your needs with our Remembrance Consultant and you can incorporate special photos/images from your personal collection.

If you have any special requests then please do not hesitate to ask. Families often ask if they can choose a certain design in a different colour this can be done without additional cost. In our floral section we can interchange a flower selection as well. To view our range of designs click here.

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View The Collection

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Make your guests feel at home with the right catering selections.

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Should you require our help we can direct you to some suitable catering options. Each family has different needs so we will discuss this with you in greater detail when we meet with you.

If you wish to find a location to hold a post funeral gathering we can help you with making some suggestions.

Catering can also be arranged and delivered to your home if that is where your are holding your post funeral gathering or to the funeral venue.

 

 

 

 

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