Arranging A Funeral
There are many aspects to organising and arranging a funeral and sometimes that can be daunting, particularly when the death is unexpected. We hope this section of our website will assist to educate you about what’s involved and what type of services we offer. We encourage you to read through our Frequently Asked Questions (Alternatively download a copy here).
There is no set formula when it comes to honouring your loved one so be assured that we are here to support and guide you in your selections and decisions. We will be able to accommodate your every need.
“What To Do When A Death Occurs”
If the death occurs at home with family or friends present a family member should contact the person’s Doctor. Their Doctor will usually issue a death certificate (required by law) if the deceased has been treated by them in the past and they can confirm the cause of death. However, if the death occurs in a home and no one is there at the time of death, the police will need to be notified and respond to the home before the deceased can be transferred from their home.
If in any case you are unsure of who to notify or what to do, you may call us on (03) 9329 4024 and we will assist you in notifying the appropriate services.
While Under Supervised Care
When a death occurs in a care facility such as a hospital or nursing home, the professional staff will notify you and the necessary authorities. If the name of the funeral director has been left with them they will notify the nominated funeral director at the time of death.
The funeral director will then contact you immediately following their notification to help you proceed. However, we suggest you contact the funeral director immediately, so you’ve got the reassurance you need that all is taken care of properly.
Sudden or Unexpected Death.
If a death is sudden, accidental, or the cause of death cannot be confirmed, it is the Doctor’s responsibility to notify the police on 000. In these cases, it is important the deceased is not moved or disturbed in any way. The police will contact a government appointed funeral contractor to transfer the deceased from the place of death to the Coroner’s mortuary. The Coroner will then investigate and determine the cause of death, which may involve a post mortem examination.
Please Fill Out The Necessary Forms.
When a death occurs there are a few statutory forms that need to be completed. If you are able to complete them prior to the meeting that will allow us to concentrate on the key and celebratory aspect of the service when we meet. If you wish to complete the forms please click on the links below.
Click on the links below to download or fill out the forms online.
It is inevitable that you will have questions in respect to what is involved in arranging a funeral and the services that we provide. If you have a question that isn’t listed below don’t hesitate to email us or call us on (03) 9329 4024.
A funeral is important as it allows the deceased’s family and friends to come together to reflect, honour and celebrate their life. Often the funeral provides the ritual/structure to assist family/friends to take the first step towards the healing process.
Whether you choose to have a basic, traditional or celebratory service family and friends will appreciate the opportunity to gather and reflect on their loved one and the impact they have had on them.
Every life is unique and the funeral is the perfect place to reflect on their achievements.
This is quite a complex question as there are many places and circumstances that can surround a death. One thing that should always be remembered is not to rush decisions or your selection of a Funeral Director. The cost of funerals can vary enormously depending on which Funeral Director you engage so we encourage you to compare services and prices.
If the death occurs in a family home with family or friends present a family member should contact the deceased’s doctor. Their doctor will usually issue a death certificate if they have treated the deceased in the past and they can confirm the cause of death.
However, if the death occurs in a home and no one is there at the time of death, the police will need to be notified and respond to the home before the deceased is transferred from their home.
A Funeral Director should not transfer the deceased into their care until such time as the death certificate has been completed and signed. Then call the Funeral Director that you wish to appoint to arrange for them to transfer the deceased into their care. Our 24 hour telephone number is 03 9329 4024.
While Under Supervised Care
When a death occurs in a care facility such as a hospital or nursing home, the professional staff will notify you and the necessary authorities. Often nursing homes, upon admittance, will ask which Funeral Director should be called should they need to be notified.
If the name of the funeral director has been left with them they will notify the funeral directors at the time of the death. The funeral director will contact you immediately following their notification to help you proceed and will make a time to meet with you and other family members. However, we suggest you contact the funeral directors immediately, so you’ve got the reassurance you need that all is taken care of properly.
Sudden or Unexpected Death
If a death is sudden or accidental, or the cause of death cannot be confirmed, it is the Doctor’s responsibility to notify the police. In these cases, it is important the deceased is not moved or disturbed in any way. The police will contact a government appointed funeral contractor to transfer the deceased from the place of death to the Coroner’s mortuary.
The Coroner will then investigate and determine the cause of death, which may involve a post mortem examination. This procedure may slightly delay the funeral arrangements until the necessary clearance is obtained. You should contact us as soon as possible so we can liaise with the Coroner’s Court and make the necessary arrangements to take your loved one into our care as soon as we are able to. You are not under any obligation to engage the government appointed funeral director, the selection of Funeral Director is entirely your choice.
Death Interstate or Overseas
If the death occurs away from home, you should contact us immediately on 03 9329 4024 so we can make arrangements to transport the deceased home and attend to any legal, statutory or customs requirements. We have expensive experience in repatriations.
If your loved one’s wish was to be returned to their homeland for burial, we are able to attend to the extensive process of contacting government departments for you and processing the necessary documentation on your behalf.
We also have a fully qualified embalmer on staff who can undertake any preparation or embalming required.
Absolutely not. It is entirely up to you and your family. In fact we always encourage families to take their time and not rush the arrangements.
At Gardenia Funerals we have our own mortuary where your loved one is taken once we are engaged to conduct the funeral.
If the deceased has gone to the Coroners Court this can potentially delay funeral arrangements.
The timing of the funeral can also be influenced by the deceased religious or cultural beliefs.
Once you have called to engage us to plan a funeral we will make a time to meet with you and other family members to plan all elements of the funeral.
There are three main elements to arranging a funeral:
Firstly we like to gather as much information as possible on the deceased such as their family life, hobbies, life achievements, career, family, and associations with Clubs etc so that we can plan a truly personalised and memorable funeral.
Secondly we will need to discuss what type of funeral that you would like to have and any celebratory elements that you would like to include. To assist you with this element you may wish to use our Planning Tool.
Thirdly we will need complete a number of statutory forms. These forms can be downloaded here and completed prior to the arrangement conference should you wish to do so. You can email the forms to firstname.lastname@example.org or submit them online.
You will need to make a choice between a cremation and a burial.
Usually, we find that most people have already decided whether cremation or burial is right for them when they approach us. Your loved one may have told you, or someone else, exactly what their wishes were. But for some families, making this decision can be incredibly difficult, especially when the wishes of the deceased were never made clear. At Gardenia Funerals we are here to help you become familiar with the processes of burial services and cremation in Melbourne, so you can decide on the right option.
Crematoria and Cemetery Charges.
The charges are set by each individual Crematoria and Cemetery and therefore they should not vary between funeral companies.
Coffin and Casket Options.
Gardenia Funerals has a large selection for coffins and caskets. Click here to see our range.
Customised Keepsakes to pass on to future generations.
We have a collection of funeral stationery to help families celebrate a life and capture lasting and precious memories that can be passed on to future generations. Products include Order of Service or Mass Booklets, Bookmarks, Memorial DVD Tributes and Thank You Cards. Click here to view our range.
Make your guests feel at home with the right catering selections.
Should you require our help we can direct you to some suitable catering options. Each family has different needs so we will discuss this with you in greater detail when we meet with you.
If you wish to find a location to hold a post funeral gathering we can help you with making some suggestions.
Catering can also be arranged and delivered to your home if that is where your are holding your post funeral gathering or to the funeral venue.